Customers message at 11 PM
Evenings and weekends are when people shop on their phones. Your team is offline. Your competitor's bot isn't.
AI for Messenger, Instagram, WhatsApp, TikTok & web
Reply to every DM and comment in seconds, automatically
Orbit AI learns your products, prices and policies, then answers customers on every channel 24/7, turns comments into DMs and hands hot leads to your team.
Set up for you in days. Replies in your customers' language, any language.
SK
sita.k
Instagram · replied in 3s
price kati ho? M size cha?
Hi Sita! The linen kurta is Rs 2,450 and M is in stock. Delivery inside Kathmandu is free. Shall I reserve one for you?
yes please, Baneshwor
Done! Reserved 1 x M. Our team will confirm on WhatsApp in a few minutes.
Lead captured · sent to your team
Orbit is handling this chat…
- Replies, even at 2 AM
- 24/7
- Channels in one inbox
- 5
- Not hours, to first reply
- Seconds
- Language your customers write in
- Any
The problem
Slow replies are quietly costing you sales
Every unanswered DM is a customer who bought somewhere else. It isn't a people problem. It's a speed problem.
The same 10 questions, all day
Price? Delivery? Available? Your staff copy-paste answers instead of closing sales.
Ad money leaks out of the inbox
You pay for every click-to-message ad. A reply three hours later wastes it.
Comments go unanswered
“Price?” under a post is a buyer raising their hand. Most never get a reply.
What Orbit does
One AI for every conversation
A unified inbox, DM automation and comment tools in one product, powered by AI that knows your business and set up for you by our team.
AI DM automation
Every DM answered in seconds, not hours
Orbit replies to Messenger, Instagram, WhatsApp and TikTok DMs in seconds, like your best salesperson on their best day, 24 hours a day.
- Answers prices, stock, delivery and policies from your own info
- Replies in the customer's language: English, Hindi, Nepali and more
- Reads product photos and screenshots customers send
- Collects name, phone and address, then hands off to your team
Inbox
All · 128Needs you · 3
- RA
Ramesh T.
Is COD available in Pokhara?
now AI replied - AN
anisha_shrestha
Sent you a DM about the red one
1m AI replied - BI
Bikash G.
Can I pay by Fonepay?
2m AI replied - WE
Website visitor
Do you deliver to Dharan?
4m AI replied - MO
@momo.lover
price for 2 sets?
6m AI replied - SU
Sujata K.
I want to return my order
9m Handoff
Comment automation
Turn every comment into a conversation
Turn “price?” comments into private sales conversations automatically, and keep your comment section active and on-brand.
- Comment-to-DM: send details to anyone who comments a keyword
- AI comment replies that sound like your social media manager
- Works on posts, reels and ads across Facebook, Instagram & TikTok
Comment on your ad
prakash_99 details please
Keyword matched: “details”
DM sent in 2s
Hi Prakash! Here are the full details and price. Want me to check delivery to your area?
+ public reply: “Check your DMs 💜”
Unified inbox + website widget
All your channels in one inbox
Stop juggling five apps. See every conversation, who answered it, and which ones need a human, all in one shared inbox.
- Messenger, Instagram, WhatsApp, TikTok and web chat in one place
- AI handles the routine, your team takes over with one click
- Add the chat widget to your website with one line of code
Orbit assistant
Online now
Hi! 👋 Looking for something specific?
Do you ship outside the valley?
Yes! We deliver all over Nepal in 2-4 days. Can I get your number to share tracking?
<script src="orbit-widget.js">
Keyword triggers
Set replies for keywords, story mentions and ad clicks.
Human handoff
Tricky or high-value chats go to your team with full context.
Always improving
We review conversations and tune answers after launch.
Done for you
Live in days, without lifting a finger
No flow builders, no prompt engineering. You run your business; we run the setup.
- 1
Tell us about your business
Share your products, prices, policies and the questions you get most. A spreadsheet or your website is enough.
- 2
We build, train and connect
Our team trains Orbit on your business, connects your pages and numbers, and sets up your comment automations.
- 3
Go live and watch it sell
Orbit starts replying instantly. You see every chat in the inbox, and we keep tuning answers after launch.
Any language
Replies in your customer's language, automatically
Customers can write in English, Hindi, Arabic, Spanish, Nepali or almost any other language, and Orbit answers in the same one. It even handles mixed and romanized text like “price kati ho?” that trips up most chatbots.
No separate bot per language. Train Orbit once and it serves every market you sell to.
English
Do you ship to Sydney?
Yes! Delivery to Sydney takes 3-5 business days.
Romanized Nepali
delivery charge kati ho Lalitpur ma?
Lalitpur ma delivery free cha! 1-2 din ma pugcha.
Hindi
क्या यह M साइज़ में मिलेगा?
हाँ! M साइज़ स्टॉक में है। क्या मैं आपके लिए रख दूँ?
Nepali
यो साइजमा अरू रङ छ?
छ! कालो, सेतो र निलो रङमा उपलब्ध छ।
Arabic
هل التوصيل متاح إلى دبي؟
نعم! نوصل إلى دبي خلال يومين إلى ثلاثة أيام.
Spanish
¿Puedo pagar contra entrega?
¡Claro! Aceptamos pago contra entrega y con tarjeta.
Industries
Built for businesses that live in their inbox
If your customers message you before they buy, Orbit pays for itself.
E-commerce
Answer price, stock and delivery questions instantly and take orders in the chat.
See howBanking & Finance
Handle account, card and loan enquiries 24/7 with accurate, compliant answers.
See howEducation
Answer admission, fee and course questions and capture student enquiries.
See howTravel & Hospitality
Answer package, availability and booking questions for hotels and travel agencies.
See howRestaurants & Cafes
Share menus, take reservations and answer delivery questions instantly.
See howHealthcare & Clinics
Answer service, doctor and appointment questions and route patients to your desk.
See howPricing
Simple pricing that grows with you
Pay for the customers you serve: a one-time implementation, then a simple monthly plan. No per-message surprises.
Resources
Grow faster from your inbox
Playbooks for DM automation, Instagram and WhatsApp marketing, and AI customer support.
DM AutomationAuto-Reply Message Templates for Businesses That Don't Sound Robotic
Auto-Reply Message Templates for Businesses That Don't Sound Robotic
Orbit AI Team
Oct 26, 2026
DM AutomationLead Capture in Chat: Collecting Names, Numbers and Orders Without Annoying People
Lead Capture in Chat: Collecting Names, Numbers and Orders Without Annoying People
Orbit AI Team
Oct 26, 2026
Customer SupportHow to Handle Customer Complaints in DMs Without Making Things Worse
How to Handle Customer Complaints in DMs Without Making Things Worse
Orbit AI Team
Oct 26, 2026
Frequently asked questions
Still have questions? Talk to our team
Is my customer data safe?
We connect through the official Meta, WhatsApp and TikTok APIs. Conversations are stored securely and are only used to serve your business.
Will the AI make things up?
Orbit answers from the knowledge you give it: your catalog, prices, policies and FAQs. When it doesn't know, it says so and hands the chat to your team instead of guessing.
Which languages does Orbit understand?
Practically any language your customers write in: English, Hindi, Arabic, Spanish, Nepali and many more, including mixed and romanized text like "price kati ho?". Orbit replies naturally in the same language and style.
Can my team take over a conversation?
Any time. Every conversation from every channel lands in one unified inbox. When a teammate replies, Orbit steps back for that chat.
Which channels do you support?
Facebook Messenger, Instagram DMs and comments, WhatsApp Business, TikTok, and a chat widget for your website, all managed from one inbox.
How long does it take to go live?
Most businesses are live within a week. We collect your product list, prices and common questions, train Orbit, connect your channels and test everything with you before switching it on.
Stop losing customers to slow replies
See Orbit answer real questions from your own page in a 30-minute demo. We do the setup for you.
- Done-for-you setup
- Live in days
- Replies in any language